UPDATE (2013-05-19 10:25am CDT): Scheduled software release was completed successfully with no observed customer impact.
We are pleased to announce that our infrastructure upgrade that took place on Sunday the 12th of May was a success with negligible customer disruption. We are already seeing significant improvements to performance and the customer experience.
As part of our continuing improvements we will be releasing a software update to our server-side infrastructure on Sunday, 19th May at 9.00am CDT.
We have scheduled this release for a 2-hour window. Customers may experience short periods of instability where the Jungle Disk client will be unable to connect to the infrastructure, however we expect the actual time that customers are impacted to be minimal. If severe customer disruption exceeds 10 minutes we’ll initiate rollback procedures. As part of our plan, we will do everything possible to minimize disruption to your services.
We will provide status updates throughout the release on our Support Site and via Twitter. If you have any support questions please email firstname.lastname@example.org or go to our Support Site to Chat or submit a ticket. Please direct any feedback to email@example.com.
We apologize in advance for any inconvenience this release may cause and appreciate your patience as we work to improve Jungle Disk’s services.
The Jungle Disk Team
P.S. In addition, the Jungle Disk team is working on updates to the client software that we are looking to release in the coming months. Stay tuned.
P.P.S Don’t forget, we’re available via Live Chat. Login to the Support Site to start chatting now!