You’ve asked, we’ve listened, and now we’re ready to start talking. Jungle Disk phone support beta is live starting now.
To initiate a call during the first phase of our beta we’re asking you to begin by opening a chat through our Jungle Disk Support Site using the “Chat with us!” pop-up (pictured to the left). The team is excited and looking forward to speaking with each of you.
During beta the team may need to say they are unavailable for a phone call. We do not know how many of you will want to talk to us and how those interactions will impact our staffing levels. The team is also unsure about how long the beta will need to last or if it will need to be shut down while we add staff to handle the increased interactions with you.
The beta will allow us to learn based on real world, real customer feedback. Your feedback to the beta is critical to our learning and what we will offer to serve your needs. You can provide feedback through a comment on this blog, an email to email@example.com, or a chat session with our team.
We’re not posting a 1-800 number on the site today or giving one out for inbound calls at all times. Our goal in the future is to understand if we should add an inbound phone number so you can call us without having to pop into chat first. Another idea we’ve discussed is scheduled call backs — if you like this or other ideas share through the feedback channels.
“Hello, this is Jungle Disk” — starting now!
The Jungle Disk Team