This blog post is written by Trey Fischer, Jungle Disk’s new CTO.
Since coming on board in January I’ve reviewed our existing infrastructure and operations and looked into our long list of customer requests. We have a lot to do and we’re up for the challenge.
One request we have heard from many of you is support for Windows 8 and Windows 2012. After performing testing with Jungle Disk running on Windows 8 and Windows 2012, we‘re happy to announce full support for Jungle Disk on these platforms. We continue to review requests for support of other platforms and hope to add additional ones in the future.
We are also investing in our underlying Jungle Disk infrastructure to improve the security, performance and resiliency of our environment. We will conduct maintenance in the coming days to upgrade our hardware and we’ll update you on the details in a separate post.
A little background on me: I have been a Racker for nine years and I have been in IT for almost 15 years; working in the banking, ecommerce, travel and retail industries. At Rackspace I’ve had the opportunity to work in several parts of our business: from a lead technician in Customer Support for our enterprise customers, to operations for our Dedicated Hosting business, to a systems engineer on our Managed Cloud offering. I’m typically a humble guy but Huw insisted that I share with you that I am a recipient of the Fanatical Jacket Award, the highest accolade a Racker can receive. I was awarded it during my time in customer support working for one of our largest enterprise customers – if you are interested in hearing more I’d be happy to share the story and experience.
I am excited to join the Jungle Disk team and I look forward to hearing from you about how we can make things better. We are making moves behind the scenes everyday but it will take time for you to see some of them. Some of our initial goals are to optimize the current infrastructure, perform an extensive security review of our platform and review all of your product feedback. To speed things up, we will continually add more Rackers to the Jungle Disk team. With every interaction we strive to provide Fanatical Support to our customers, including those who submit trouble tickets. And we have plans to implement live chat support as an upgrade option in the next couple of months.
There’s more to come soon on live support and we are very interested to hear any feedback you have around both support and the product; please send your comments to email@example.com.
CTO, Jungle Disk