Updated: Scheduled Maintenance

jungledisk · February 21, 2013 at 9:04 am · Filed under Maintenance

UPDATE 3: We are delaying the scheduled maintenance in order to address some outstanding items before potentially impacting customers during maintenance. We will provide 24 hour notice ahead of a new scheduled date/time.

UPDATE 2: We are delaying the scheduled maintenance to Monday, February 25 at 2:00 p.m. CST.

UPDATE 1: We are not thrilled by having to undertake this maintenance during business hours. This is far from an ideal choice and the scheduled downtime is in fact the best “worst choice” given the circumstances we are facing.  The largest impact should be to those trying to access the Jungle Disk website to add subscriptions or sign up as a new customer during that window. We should’ve provided this additional context in the original post. We sincerely hope this is a one-off and going forward we plan to schedule maintenance at more appropriate times and provide more advance notice.

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Jungle Disk will perform maintenance on our infrastructure in order to upgrade the security, performance and resiliency of our environment. During the upgrade, you will experience instability and loss of connectivity to Jungle Disk infrastructure.

We have scheduled this maintenance for a two-hour window. We expect the maintenance will take significantly less time than this, but if the maintenance window exceeds this we’ll initiate rollback procedures. Along with periods of instability and loss of connectivity to the Jungle Disk infrastructure, will be times that the Jungle Disk client will be unable to connect to the infrastructure.  As part of our plan, we will do everything possible to minimize disruption to your services.

We will provide status updates on our support site (http://support.jungledisk.com) and we’ll update this blog post when maintenance is complete.

We apologize in advance for any inconvenience this may cause and appreciate your patience as we work to improve Jungle Disk’s services.

  • Paul Walker

    Thanks for the notification, but please can you clarify what this *really* means to users? As far as I’m aware, the Jungle Disk application connects directly to Amazon S3 – with the exception of it automatically checking for updates, what else is it connecting to “Jungle Disk infrastructure” for?

    • Tim

      Not all Jungle Disk apps connect to Amazon. Ours is set to use the Rackspace network…which is what I assume this “infrastructure” upgrade is about.

      • Huw Edwards

        Yes, Jungle Disk communicates with Cloud Files or S3 either directly or via the Plus servers, which are not undertaking any maintenance. During the maintenance the Jungle Disk website will become unavailable at times, so existing customers won’t be able to add/edit subscriptions and new customers won’t be able to signup.

  • Paul Walker

    Thanks for the notification, but what does this *really* mean for users? As far as I was aware, the Jungle Disk application connects directly with Amazon S3 (with the addition of automatically checking for updates). Exactly what will be unstable and to what will I lose connectivity?

    • Huw Edwards

      [per my comment below]
      Yes, Jungle Disk communicates with Cloud Files or S3 either directly or via the Plus servers, which are not undertaking any maintenance. During the maintenance the Jungle Disk website will become unavailable at times, so existing customers won’t be able to add/edit subscriptions and new customers won’t be able to signup.

  • Tim

    Yikes, that is poor timing! Do the upgrades overnight or on a weekend. But for us on Eastern time, you’re talking about potential system downtime during a window of 9:30am-11:30am during business hours.

    • Huw Edwards

      We just updated the post with additional context needed to understand our decision for the timing of the maintenance.

  • http://evert.meulie.net Evert

    Business hours? Overnight? What’s all this? It’s _always_ business hours somewhere, and night at other places.

    I can’t believe that both Jungle Disk and their customers are still so narrow-minded that they don’t realize the Internet is a global, 24-hour/day, never-sleeps phenomenon …

    • Huw Edwards

      Thanks Evert. I take your point – we have customers all across the globe though there is a concentration of our customers who are US based businesses who’s peak access is during conventional US business hours. Appreciate the comment though – keep up the feedback!