Scheduled Maintenance: Tuesday, March 19 @ 9:00 a.m. CDT

UPDATE: We identified the root cause to the issue with the attempted maintenance. It was regarding how Cloud Files interacts with our upgraded infrastructure. We will be conducting maintenance again in a couple of weeks and this time we will be sending a notification email to all customers and we will conduct the maintenance during non business hours on a weekend to minimize disruption to customers. 

UPDATE: At around 10:13 a.m CDT we began receiving reports of customers experiencing issues with their clients connecting to Jungle Disk infrastructure. At 10:31 a.m. CDT we initiated roll-back procedures and Jungle Disk services have been restored.

UPDATE: At 09:04 a.m. CDT we began scheduled maintenance. JungleDisk.com is unavailable for new signups and control panel access.

On Tuesday, March 19 at 9:00 a.m. CDT, Jungle Disk will perform maintenance on our infrastructure in order to upgrade the security, performance and resiliency of our environment. During the upgrade, you will experience instability and loss of connectivity to Jungle Disk infrastructure.

We have scheduled this maintenance for a two-hour window. We expect the maintenance will take significantly less time than this, but if the maintenance window exceeds this we’ll initiate rollback procedures. Along with periods of instability and loss of connectivity to the Jungle Disk infrastructure, will be times that the Jungle Disk client will be unable to connect to the infrastructure.  As part of our plan, we will do everything possible to minimize disruption to your services.

As mentioned previously, we are not thrilled by having to undertake this maintenance during the business hours of a number of our customers. This is far from an ideal choice and the scheduled downtime is in fact the best “worst choice” given the circumstances we are facing.  The largest impact should be to those trying to access the Jungle Disk website to add subscriptions or sign up as a new customer during that window. We sincerely hope this is a one-off and going forward we hope to schedule maintenance at more appropriate times.

We will provide status updates on our support site (http://support.jungledisk.com) and we’ll update this blog post when maintenance is complete.

We apologize in advance for any inconvenience this may cause and appreciate your patience as we work to improve Jungle Disk’s services.

  • claykin

    Improvements are always welcome. Bring it on and lets get the ball rolling toward Jungledisk V4.

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  • Ryan

    Since this window actually disconnected all of our clients its been a real pain. Not just during the outage. We are still dealing with getting our clients drives reconnected as JD doesn’t always reconnect like it should.

    • Huw Edwards

      We are sorry for the inconvenience this has caused. We identified the root cause to the issue with the attempted maintenance. It was regarding how Cloud Files interacts with our upgraded infrastructure. Going forward we have improved our operations such that we will conduct any maintenance during non business hours on a weekend to minimize disruption to customers.

  • Steven

    No updates to the desktop client yet, I give up sorry.

    https://www.jungledisk.com/downloads/personal/desktop/releasenotes.aspx

    • Huw Edwards

      We are sorry to hear this. We are working hard behind the scenes. Our current priority is upgrading our infrastructure which will be followed by a client update.

  • Davey126

    Feels like deja vu all over again with no updates two weeks after the last failed maintenance attempt. Competitors are far more nimble and do not go quiet for months at a time. Data de-duplication is the only reason I stick with JD but with falling storage rates I will likely move my stuff elsewhere.

    • Huw Edwards

      We are sorry for the inconvenience this has caused. We identified the root cause to the issue with the attempted maintenance. It was regarding how Cloud Files interacts with our upgraded infrastructure. We will be conducting maintenance again in a couple of weeks and this time we will be sending a notification email to all customers and we will conduct the maintenance during non business hours on a weekend to minimize disruption to customers