The Jungle Disk Blog
Jungle Disk is so glad to have 2013 in the books…lessons learned and finally, we are making progress! First off, let me introduce myself, Tamara Hummel, GM of Jungle Disk, a 9-year Racker who joined the Jungle Disk team in the fall.
Since joining the team I have been asked multiple times what are we up to? I have delayed posting a huge blog until we had real news to share…results over promises is my motto. Some of you may go to our Support Site or Website and notice it looks a little different. We have done a refresh of the brand, simplified our products, and purged a lot of old code along the way.
You may be asking…Where is my new client? Great question and one I ask the team often! Promises were made last year; unfortunately leadership of the team left and the mission was not followed through. We have hired new devs, brought back an original Jungle developer, and they are actively working on them. We are still looking for a really strong C++ dev, if you know any send them my way! The client software is the heart of Jungle Disk and we have to get it right.
What have we been doing? Another great question. We have replaced a large amount of our infrastructure updating code, monitoring, and binary. Did you know at one point we were getting multiple monitoring alerts a week and it has now been 80 days…that’s right….80 days since the last alert! I love my Devops Team =) Keep an eye out for a blog update with more details from our DevOps lead Jungle Trey in the coming weeks!
We are nearing the end of our Android Mobile App development and just starting the new iOS app. We have a few sprints left for the Android App and will be releasing it to Google Play. I will send out another blog soon asking for volunteers to join our Android App Advisory council; they will get a sneak peak at the app and be involved in shaping the new features for next releases.
The one thing that gets me excited is our customers and 2014 is going to be a year where we have a chance to delight!
Thank you for your loyalty!
For the past couple of months, we’ve been trying to find good solutions for overcoming barriers we’ve encountered in delivering great support.
Jungle Disk can be pretty technical and somewhat difficult to learn at first, but it’s been our pleasure to teach you how our software works and help you adjust its settings to take full advantage of everything our services have to offer.
So in an effort to provide the very best guidance and training, we’re happy to announce that we now have a screen-sharing/remote support solution that meets all of our requirements. We’ve helped with a couple dozen of you in this new tool and it has improved the overall support experience dramatically. read more…
We now have a status page hosted by StatusHub. This is separate from our infrastructure so that this page will always keep an accurate account for our current systems. To view and subscribe to our status page, go to status.jungledisk.com.
One of the top requests we hear from users is, “How do I access my online disks from my Android phone? When will you have an app for me?” I’m here today to provide you an answer in two parts including good news….
First: Full transparency. We are not releasing an Android application that will say “Published by Jungle Disk, LLC (or Rackspace)” today. We do have a team looking at mobile designs and talking to customers about the features important to them. If you’d like to share your thoughts comment here, email us at email@example.com or email me directly at firstname.lastname@example.org.
Second (and the good news): You can access your online disks or legacy backups on your Android phone today. In fact, since Jungle Disk uses WebDAV you can access it from almost any modern browser. This includes Windows Mobile, BlackBerry, and more. It is as easy as 1..2..3..:
1. Launch your mobile browser and go to the URL listed below for either Workgroup or Desktop editions:
2. Type in your username and password in the dialog box (Diagram 1).
Once you’re authenticated it will drop you into your main folder that shows your online disks and legacy backups.
3. Browse your Online Disks or Legacy Backups (Diagram 2).
While browsing you can upload new files from your phone or create new folders. You can also download files to your device. It will drop them into your Download folder on your file system. You should also see the download completed on your notifications drop down.
If you have questions and need help we’re around at http://support.jungledisk.com to be of assistance.
The Google Play Store is also full of WebDAV apps — if you have a favorite you are free to share in the comments here.
[IMPORTANT] Please keep in mind that since the WebDAV protocol does not support disk passwords/encryption, normal WebDAV apps will not allow you to log into an Encrypted Disk. However, you can still log into your encrypted disk through your web browser via the url reference provided above.
As a new support team here at Jungle Disk, we’ve spent the past six months evaluating our support site and dreaming up plans to change it.
We’ve been working behind the scenes to minimize the number of clicks necessary to get where you want to go, give our site a fresh feel, and have more control over how the user interface and information is presented.
Today we’re happy to announce that the first step in a series of changes has finally come! The landing page at https://support.jungledisk.com now presents you with a series of buttons. Simply click a button to get to where you want to go; whether that’s a Workgroup Edition user guide, or information about how to update your credit card.
Also, we’re changing the way we’ve been managing notices and alerts in the support site. Now you’ll see a notice in a yellow bubble just under your search bar on the home page. If we have anything to alert you about, you’ll see a bubble here in red.
After taking a look, you may be thinking “wow, this is actually not a big change” – and that’s the point. Our goal is to release small changes as time goes on so that you have an opportunity to share your thoughts (and we hope that you will).