The Jungle Disk Blog
For the past couple of months, we’ve been trying to find good solutions for overcoming barriers we’ve encountered in delivering great support.
Jungle Disk can be pretty technical and somewhat difficult to learn at first, but it’s been our pleasure to teach you how our software works and help you adjust its settings to take full advantage of everything our services have to offer.
So in an effort to provide the very best guidance and training, we’re happy to announce that we now have a screen-sharing/remote support solution that meets all of our requirements. We’ve helped with a couple dozen of you in this new tool and it has improved the overall support experience dramatically. read more…
We now have a status page hosted by StatusHub. This is separate from our infrastructure so that this page will always keep an accurate account for our current systems. To view and subscribe to our status page, go to status.jungledisk.com.
One of the top requests we hear from users is, “How do I access my online disks from my Android phone? When will you have an app for me?” I’m here today to provide you an answer in two parts including good news….
First: Full transparency. We are not releasing an Android application that will say “Published by Jungle Disk, LLC (or Rackspace)” today. We do have a team looking at mobile designs and talking to customers about the features important to them. If you’d like to share your thoughts comment here, email us at firstname.lastname@example.org or email me directly at email@example.com.
Second (and the good news): You can access your online disks or legacy backups on your Android phone today. In fact, since Jungle Disk uses WebDAV you can access it from almost any modern browser. This includes Windows Mobile, BlackBerry, and more. It is as easy as 1..2..3..:
1. Launch your mobile browser and go to the URL listed below for either Workgroup or Desktop editions:
2. Type in your username and password in the dialog box (Diagram 1).
Once you’re authenticated it will drop you into your main folder that shows your online disks and legacy backups.
3. Browse your Online Disks or Legacy Backups (Diagram 2).
While browsing you can upload new files from your phone or create new folders. You can also download files to your device. It will drop them into your Download folder on your file system. You should also see the download completed on your notifications drop down.
If you have questions and need help we’re around at http://support.jungledisk.com to be of assistance.
The Google Play Store is also full of WebDAV apps — if you have a favorite you are free to share in the comments here.
[IMPORTANT] Please keep in mind that since the WebDAV protocol does not support disk passwords/encryption, normal WebDAV apps will not allow you to log into an Encrypted Disk. However, you can still log into your encrypted disk through your web browser via the url reference provided above.
As a new support team here at Jungle Disk, we’ve spent the past six months evaluating our support site and dreaming up plans to change it.
We’ve been working behind the scenes to minimize the number of clicks necessary to get where you want to go, give our site a fresh feel, and have more control over how the user interface and information is presented.
Today we’re happy to announce that the first step in a series of changes has finally come! The landing page at https://support.jungledisk.com now presents you with a series of buttons. Simply click a button to get to where you want to go; whether that’s a Workgroup Edition user guide, or information about how to update your credit card.
Also, we’re changing the way we’ve been managing notices and alerts in the support site. Now you’ll see a notice in a yellow bubble just under your search bar on the home page. If we have anything to alert you about, you’ll see a bubble here in red.
After taking a look, you may be thinking “wow, this is actually not a big change” – and that’s the point. Our goal is to release small changes as time goes on so that you have an opportunity to share your thoughts (and we hope that you will).
I’m back. Some of you may already know me as JungleMarty. I drifted away from the Jungle Disk product to work on other Rackspace projects, but now I’m back with Jungle Disk full swing. The decision was entirely mine.
For those of you who don’t know me, I was born and raised in upstate NY. I earned a degree in electronics and worked in the audio electronics industry for a few years. Around that time, computers started to evolve and they really caught my attention. I decided to focus on software full time and earned a computer science degree from RIT. My final computer graphics assignment is responsible for a few jokes in the office: http://www.youtube.com/watch?v=Z0tMP921ub4
After writing code for many companies, including Xerox and SAIC, I found myself working at Jungle Disk as their first full time .Net developer. I started with the company shortly after it was purchased by Rackspace. Some of the projects that I worked on include the integration with Chase Payments, the web access website, the public file sharing feature and most recently, the move to our PCI compliant environment.
A discussion about me would not be complete without mentioning guitars.
I’ve been playing guitar since the 6th grade and I’ve taken it to an entirely different level; collecting, playing and meeting with some of the best guitar players in the world (Guthrie Govan, Paul Gilbert and Tony McAlpine). My favorite amps are from the UK and my favorite guitars are custom made in California.
I’m in the process of moving to Austin, TX so that I can fully commit to Jungle Disk and Rackspace. I’m currently making fundamental changes with the methods used to develop and test code to our backend systems. Once these processes and systems are in place, we will be able to improve the Jungle Disk product and make it even better.
Developer, Jungle Disk
You’ve asked, we’ve listened, and now we’re ready to start talking. Jungle Disk phone support beta is live starting now.
To initiate a call during the first phase of our beta we’re asking you to begin by opening a chat through our Jungle Disk Support Site using the “Chat with us!” pop-up (pictured to the left). The team is excited and looking forward to speaking with each of you.
During beta the team may need to say they are unavailable for a phone call. We do not know how many of you will want to talk to us and how those interactions will impact our staffing levels. The team is also unsure about how long the beta will need to last or if it will need to be shut down while we add staff to handle the increased interactions with you.
The beta will allow us to learn based on real world, real customer feedback. Your feedback to the beta is critical to our learning and what we will offer to serve your needs. You can provide feedback through a comment on this blog, an email to firstname.lastname@example.org, or a chat session with our team.
We’re not posting a 1-800 number on the site today or giving one out for inbound calls at all times. Our goal in the future is to understand if we should add an inbound phone number so you can call us without having to pop into chat first. Another idea we’ve discussed is scheduled call backs — if you like this or other ideas share through the feedback channels.
“Hello, this is Jungle Disk” — starting now!
The Jungle Disk Team