Our first week of Live Chat with our invited list of beta testers has gone well and we’re excited to roll out the beta program for Live Chat Support to all customers! We reserve the right to pause the beta program at any time if we are unable to fanatically support the live chat volume. Please bear with us as we get to grips with the anticipated load.
You can access Live Chat by logging into your support account at http://support.jungledisk.com.
Currently, Live Chat is available Monday-Friday 8am-4pm CST.
Note: If we are outside chat hours or are already taking the maximum number of chats, your support request will automatically be created into a ticket for you and we will address your ticket as soon as possible.
As mentioned in our earlier post this is a premium service that we will be charging extra for but given this is a new support channel we are offering a free beta in order to get an understanding of how to support customers well.
We are continually working to improve the support experience for customers including increasing our staffing levels and adjusting our support coverage to better manage support requests. We aren’t going to get it right first time so we appreciate your patience and we encourage you to share your feedback, good and bad, with us at firstname.lastname@example.org.
General Manager, Jungle Disk