As a new support team here at Jungle Disk, we’ve spent the past six months evaluating our support site and dreaming up plans to change it.
We’ve been working behind the scenes to minimize the number of clicks necessary to get where you want to go, give our site a fresh feel, and have more control over how the user interface and information is presented.
Today we’re happy to announce that the first step in a series of changes has finally come! The landing page at https://support.jungledisk.com now presents you with a series of buttons. Simply click a button to get to where you want to go; whether that’s a Workgroup Edition user guide, or information about how to update your credit card.
Also, we’re changing the way we’ve been managing notices and alerts in the support site. Now you’ll see a notice in a yellow bubble just under your search bar on the home page. If we have anything to alert you about, you’ll see a bubble here in red.
After taking a look, you may be thinking “wow, this is actually not a big change” – and that’s the point. Our goal is to release small changes as time goes on so that you have an opportunity to share your thoughts (and we hope that you will).