Archive for News

Jungle Disk 3.16 Maintenance Release

It’s been several weeks since our last Jungle Disk release, and we’re happy to announce that Version 3.16 is available today. A few of you reported scheduling anomalies in 3.15 (backups running twice, and missed backups not running “As soon as possible”). Others started to run into upper limits with large backup sets on some platforms.

These were important issues to fix, and the scheduling anomalies were new to 3.15. Rather than automatically update everyone to a version with a new bug, we made the tough call to pull 3.15 from our site. Version 3.16 fixes the scheduling issue, and also alleviates the limits some of our users were starting to bump into with large backups. All of the 3.15 improvements appear in this release as well. For a complete list of the changes, please review our release notes.

Introducing a new bug in a maintenance release makes us cringe, so we expanded our QA team and revamped our release process. We take the safety and security of our customer’s data quite seriously, so we thank you for your patience as we corrected the issues and ran this new release through our testing process.

You can download the new version now in our Download Center — or wait for us to enable automatic updates. Once we do, Windows and Mac customers will get automatically notified of the new version.

Jungle Disk Version 3.15

After our release of 3.14, a few of our intrepid users pointed out some bugs that we really wanted to fix. So rather than activate automatic updates for 3.14, our developers put their noses back to the grindstone. Jungle Disk 3.15 is now available — there are only a few changes, but we felt them important enough to warrant another release. For a complete list of the changes, please review our release notes.

You can download the new version now in our Download Center — or wait for us to enable automatic updates. Once we do, Windows and Mac customers will get automatically notified of the new version.

Jungle Disk Releases Version 3.14

Today we’re releasing Version 3.14 for all editions of Jungle Disk. Our new version provides several performance improvements, and corrects issues reported by our customers in support tickets and forum postings. For a complete list of changes, please review our release notes.

You can download the new version now in our Download Center — or wait for us to enable automatic updates in the coming days. Once we do, Windows and Mac customers can upgrade to the new version by selecting “Check for Updates” from Jungle Disk’s Help Menu.

The Road Ahead

While it’s been a while since our last product announcement, we certainly haven’t been sitting idle. We’re very excited to finally be able to share a few of the great things we have been working on over the past several months.

During that time, our team took hard look at all of our products and features and also reviewed a ton of great customer feedback.  After much debate, testing and evaluation, we believe we have identified a great new direction for our platform.

So, what’s next?

1. Consolidated Product Offering
Currently, there are 4 unique Jungle Disk products and over time, we have come to the realization that customers sometimes have trouble deciding on which product best meets their needs.  It is also incredibly cumbersome to move from one product to another if a customer’s needs change.

For the next software release, we’re pulling the best features of all of our products into a single offering that’s flexible and simple to use.  This strategy will enable customers to easily pick and choose the features they want for each and every computer with the ability to change them at any time.

2. New Web-based User Interface

In the spirit of flexibility and accessibility, the next release will have the configuration and setup totally managed via a web-based user interface vs. one that is incorporated into the computer’s operating system.  In one simple interface, you will be able to manage every user and computer in a secure web experience that is familiar regardless if you are managing a Windows, Mac or Linux machine.  This aspect of the update has been a huge undertaking for us because we want this to be a great user experience.  Luckily, we have some pretty amazing talent that is helping us to build a truly awesome UI.

3. New Platform for Resellers
The next platform is really being developed from the ground up with our resellers in mind.  The current reseller program just does not offer the customization and the flexibility our resellers truly need.  Things like reporting, user access, and permissions will have a lot more flexibility.  We also plan to support the ability to ‘skin’ the user experience so resellers can really make the product their own.

4. Stability and Performance Enhancements

Features like our network drive and sync are loved by many and to further improve them, we’re working on new engines to enhance the user experience and make them perform better for advanced configurations and implementations.

5. More Support for Mobile Devices
While this initiative will probably come after the previously mentioned items, we recognize that there is a lot of value in supporting our customers on the go.  We intend on not only increasing the features and functionality of our exisiting iOS apps, but also plan on supporting other platforms like Android.

We are incredibly excited about the next phase of the product.  Due to the complexity of this update and that fact that we may launch some functionality in phases, we’re not quite ready to provide specific launch dates at this time.  We feel it’s vital to make sure this is a solid platform and we’re going to make sure we do it right.

Please feel free to ask any questions or voice any concerns you might have by contacting us at product@jungledisk.com.

Jungle Disk 3.1 is Released

We’re extremely excited to announce that Jungle Disk 3.1 and version 3.1 of our reseller products are now available via the software download page.  Automatic updates will be turned on early next week to allow customers to download and install the update directly within the software.

As a reminder, this update adds public file sharing to our Desktop and Workgroup products.   We’re now able to support three simple and convenient ways to share files outside of Jungle Disk.

  • Create a share via web access by right-clicking on any file and choosing the ‘Share’ option.
  • Right-click on any file within a Jungle Disk Network Drive and select the ‘Share with Jungle Disk’ option.  This method eliminates the need to log in to web access and does not require a file upload.
  • Local files on your computer that do not reside on Jungle Disk can also be shared by right-clicking on the file and selecting the ‘Share with Jungle Disk’ option. Behind the scenes, Jungle Disk will first upload the file to an online disk that is selected in the configuration and then generate a sharing URL.

Public file sharing links will automatically expire after 1 week, however, you can always customize the expiration date via the file share management page.

Another new feature that has been included in the Workgroup Edition and Reseller versions is the ability for sub-accounts to change their account passwords if the master account holder enables that option.  Sub-accounts can change their password directly in the software under the Application Settings.

This release also contains several fixes and updates so please take the time to read the release notes for the products that you are installing or updating:

Jungle Disk 3.1 Release Candidate

Our thanks go out to everyone who is participating in our 3.1 Beta program. Your feedback has been quite valuable, and we’re very pleased with the way our new features are shaping up. We’ve made a few more changes since Beta 2, so we’re putting out one more version before our final 3.1 release.

In this update, master account holders for the Workgroup Edition can now permit sub-accounts to change their own passwords directly within the Jungle Disk client.  To manage this option, navigate to the account details for the associated sub-account and enable the “Allow Sub-account to Change Password” option.  The Workgroup Edition software will need to be restarted for the option to be visible under the Application Settings section.

You will also notice that we have cleaned up the Public File Sharing functionality, and added URL shortening to make the share links easier to pass along.  All file shares will now have a much shorter domain, followed by a random alphanumeric sequence.

And finally, we improved our Network Drive functionality on Windows. These improvements are largely behind-the-scenes, but they resolve a few performance issues reported by our users in the support forums and elsewhere.

You can download the 3.1 Release Candidate by clicking on the “Beta” links on the download pages of jungledisk.com. Be sure to let us know what you think!

Allan Metts, Jungle Disk

Jungle Disk 3.1 Beta 2 – Public File Sharing (New and Improved!)

Not too long after releasing the first Jungle Disk 3.1 beta, we realized that the public file sharing functionality really needed a few changes to make it the powerful tool customers ultimately wanted.  We went back to the drawing board in some respects and we’re happy to announce that we’re releasing another beta that dramatically improves the public file sharing functionality.

The beta can be downloaded from the software downloads page under the specific product and OS areas.  Please submit any feedback via our support forum here: http://support.jungledisk.com/forums/192792-jungle-disk-3-1-beta-forum

Here are the major changes to the first 3.1 beta:

1. Removal of the Public/Private Online Disk Concept

Initially, customers indicated that they wanted to store ‘shared’ files separately from their ‘private’ files, however, we received a lot of feedback after the beta launched that it was critical to have the ability to share files on existing online disks.  So, to minimize confusion and simplify things,  we’re dropping the concept of public vs. private online disks.  Customers can still create unique online disks for the purpose of isolating shared data from private data if they choose, it’s just not a requirement for file sharing any longer.

2.  More Ways to Share Files

Now that customers can share files on existing online disks, we’re able to support three simple and convenient ways to share files.  First, a share can be created via web access by right-clicking on any file and choosing the ‘Share’ option.  Second, a file can also be shared by right-clicking on any file within a Jungle Disk Network Drive, eliminating the need to log in to web access.

Lastly, the feature we are REALLY excited about…sharing files that are not stored on Jungle Disk!  After choosing a default ‘target’ online disk in the configuration, local files can be shared by right-clicking on ANY file on the computer and selecting the ‘Share with Jungle Disk’ option.  Behind the scenes, Jungle Disk will first upload the file to a default location on the selected online disk and then generate a sharing URL.  Way cool!

3.  More Flexibility to Manage Shares

We wanted to support a lot of flexibility and control over how customers share their files so we created a ‘Share Management’ page to manage share URL expiration dates, maximum number of downloads, and a few other parameters.  For the beta, only a few of these features are exposed but we will be sure to have all of the options available for the final release.

A few important notes:

(1)  For the Workgroup Edition product, master account holders will determine if an assigned online disk will permit public file sharing.  Therefore, any sub-account that has access to an online disk with file sharing enabled will be able to share files on and via that disk.

(2)  A system restart may be required for some customers in order to share via right-clicking within the OS.

(3)  If you have a Personal Amazon S3 account you will need to enable web access to use file sharing by providing your Amazon S3 account credentials here: https://www.jungledisk.com/secure/account/awsaccounts.aspx

(4)  Public file sharing is not intended to be a CDN service, so all individual file shares are limited to a maximum of 50 downloads.  We will review and evaluate this limit at the end of beta 2.

(5)  As with the all of the other features of the Jungle Disk products, customers are responsible for any applicable bandwidth fees for downloaded files.  Since customers have a choice of two locations when creating an online disk, Rackspace Cloud Files or Amazon S3,  please consider using Cloud Files as there are no charges for bandwidth with that storage option!

Opening the Rackspace Cloud

Imagine a world where code used by the biggest clouds is freely available to any developer, anywhere.  A world where that code was a standard used to build private clouds as well as a variety of new service offers.  In this world, workloads could be moved around these clouds easily – you could fire your cloud provider for bad service or lack of features, but not have to rewrite the software to do it.  Imagine an open source cloud operating system that lifts IT to the next level of innovation, just as Linux drove the web to new heights.

Today, we at Rackspace launched an ambitious project called OpenStack that aims to make this new world a reality.

I want to lay out the thinking that got us here and why we think this moment will change computing forever.

“The cloud” at its most fundamental level is all about a massive supply increase in computing power.  The PC era was all about putting a computer on every desk.  The cloud era goes a step further, putting the power of supercomputing at the literal fingertips of every individual at anytime.   Whether it’s enabling a youth soccer coach to schedule practice across the online calendars of 18 families, or helping a scientist fold proteins to design new cancer drugs, or encouraging a frontline employee to instantly and cheaply test a new marketing campaign, the exponential growth in computing power and applications is changing every corner of our economy and society.  And, this era is truly just beginning.  We have seen only a tiny fraction of the potential gains that arise from cheap, ubiquitous computing power.

As this landscape has evolved, some have dismissed cloud computing as just a return to the mainframe era. This view is fundamentally wrong.  Mainframes were available to only the smartest employees at the richest companies.  The cloud is accessible to all, and usable by anyone, at low cost.  Its ubiquity is the source of its power.

However, there is one area where mainframe concepts are intruding into the cloud – the vertically integrated technology stack.  As hardware and software merge into services, the danger of locked down proprietary software stacks are emerging in the cloud space.  The cloud world changes everything, and that is not good to many entrenched interests of the old guard.  Core technologies from operating systems to hypervisors to databases are being used to tie cloud customers into an integrated view of the world.

If the web has taught us anything, it is that open systems, portability, and choice drive innovation.  The open Linux system brought us a mountain of software and tools to help accomplish almost any task.  And, each component, whether a database or a widget could be moved in and out freely based on the job getting done.

We at Rackspace have long talked about an “open” cloud.  And as a service provider built on our Fanatical Support difference, we have never had an interest in creating technical walls around our service.  But, given that no standards tools have emerged to build massively scalable clouds, we too have had to build custom software that creates some level of wall around our cloud offerings.  For months we have debated how to drive greater standards and increase the velocity of cloud technologies in general.  We finally converged on the obvious answer:  open source our cloud technology.

Today, we announced a new open source project that includes those core technologies: OpenStack.  And, we are not alone.  As we looked at all the projects that already existed to drive standards we saw that other efforts were underway that complemented what we have done.  We saw a ton of promise in the Nebula computing project built by NASA and are making it a core part of the project.   Taking the contributions of Rackspace and NASA as a starting point, OpenStack forms a powerful foundation of technologies including, a scalable compute provisioning engine – OpenStack Compute – and a fully distributed storage engine – OpenStack Object Storage.

The community, which we plan to actively support and drive, is live today at openstack.org with code available for download.

Last week we assembled a strong group of cloud community leaders and developers to meet and review the architecture, engage on technology direction and contribute code.  The effort attracted more than 100 participants from 25 companies including hosting companies, telecom providers, hardware manufacturers, cloud ecosystem companies and beyond.  This enthusiasm and collaboration around OpenStack has laid the foundation for a vibrant and innovative approach to building the core software to power the future cloud world.

What do we expect OpenStack to mean for the cloud community?  Some pretty major things.  One, anyone will be able to run this cloud and do it anywhere.  Enterprises and governments will be able to build private clouds.  Service providers will have the same technology used by Rackspace and NASA to build new offers.  Choice and portability are inevitable in this world.  Two, the whole tech ecosystem can build around this foundation.  With wide adoption, there will be a market for new services all around this core engine.  From storage systems to monitoring tools to management systems, there is no end to what can be attached to the core project.  Three, the cloud will advance faster than ever.  Between just NASA and Rackspace, an army of developers are committed to the continued advancement of OpenStack.  With our emerging supporters in the project, we expect to dramatically expand that army.  Finally, a core set of standards will be freely available and totally open.  New technologies can be attached.  Better solutions will be driven into the product.  And, the use of this powerful technology will not tie you to the use of any other technologies.
For our customers, we think there are many benefits that flow from these community gains.  Not only will this help our offers develop faster and more transparently, but our customers can run private editions of our core systems in house or in our managed hosting operation.

We could not be more excited about the launch of this project and the enthusiasm around it.  As a company that has invested a great deal in the development of cloud technologies, we did not take the decision to open source lightly.  We think this decision will serve our interests and those of our customers.  While we at Rackspace hire top developers and engineers to make sure our technology is second to none, seeking a technology advantage has never been our approach.    We have our own vision about how to deploy this technology and serve customers – by giving them seamless access to scalable computing with the trusting partnership that comes through Fanatical Support.  But, there will be many approaches and winning formulas.  We think by welcoming those approaches and driving standards and more rapid innovation we will all win.

We hope you join us in this cause.  We know there are many parties who might want to join us in the effort, please reach out to us.

We look forward to updating you as we make progress.

Jungle Disk 3.1 Beta – Public File Sharing is here!

We’re excited to announce the beta release of Jungle Disk 3.1 featuring Public Online Disk Sharing – further extending Jungle Disk’s collaboration capabilities!  We appreciate your help in testing our latest release and look forward to your feedback.  To download the beta software, go to https://www.jungledisk.com/downloads.

When providing feedback for this beta, please do so via our support forum here: http://support.jungledisk.com/forums/192792-jungle-disk-3-1-beta-forum

Here are the highlights:

Public File Sharing (Only Supported in Desktop Edition for Beta)
The new public sharing feature gives you the option to create new online disks and make them “Public” in order share all the data on that POD (Public Online Disk) through a convenient URL.

When creating a new disk, just choose what type of access they would like – “Private” or “Public”.   Selecting the “Public” option will generate a random alphanumeric URL for that online disk, allowing you to share files with people that may not be Jungle Disk users.

We strongly recommend only storing data intended to be shared on your public disk and encourage you to be cognizant that bandwidth and storage charges generated by users accessing your public data may affect your monthly storage costs. To control some of these costs you may want to select Rackspace Cloud Files as your storage provider since bandwidth fees are not applicable.

** Please note:  (1) The beta is currently for Desktop Edition customers only, but will eventually be offered for Workgroup Edition customers as well.  (2)  We plan to offer additional functionality with the final release of this feature to allow users to capture and offer direct URL’s to specific files vs. an entire online disk.

Sub-Account Password Change via Client
This feature will offer Jungle Disk Workgroup and Jungle Disk Resellers the ability to enable password changes on at the sub-account level through the software client, giving added protection and control to the sub-account holder.

Multi-Server Search for Server Edition
Managing and configuring your servers just got easier!  We’ve added a search box to our Server Edition interface to find the server you need to access – much faster and more convenient than scrolling through a list of 500+ servers.

Interested in the Cloud? Learn more at The Rackspace® Cloud webinars.

The Rackspace Cloud hosts a variety of webinars around cloud hosting that we invite you to attend.   Take a look at the webinar schedule for June and July and register today!

Live Demo – The Rackspace Cloud

Join us for an interactive webinar to learn more about The Rackspace® Cloud. We will walk you through the benefits of Cloud Hosting, talk to you about our cloud offerings, Cloud Servers™, Cloud Files™, and Cloud Sites™ and show you a short demo of just how easy it is to get started. And, at the end, we will leave time for you to ask any questions you may have.

Date & Times:

Wed, Jun 23, 2010, 1:00 PM Central Daylight Time.
Registration Link: https://cc.readytalk.com/r/w12t9wyk0ls2

Wed, Jul 7, 2010, 1:00 PM Central Daylight Time.
Registration Link: https://cc.readytalk.com/r/j5luszwdx5m8

Wed, Jul 21, 2010, 1:00 PM Central Daylight Time.
Registration Link: https://cc.readytalk.com/r/yfuv6gb30n9b