On Saturday, April 3rd at 8:30PM ET, Jungle Disk will be performing a system upgrade for approximately 1 hour. During this time, all Jungle Disk systems will be down and inaccessible.
We apologize for the inconvenience this may cause and have tried to schedule this outside of normal business hours and the time most scheduled backups occur.
Thank you for your patience and we will make every effort to keep the maintenance window as short as possible.
14 Comments
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Jory said,
April 1, 2010 @ 4:50 pm
Will this affect access to Network Drives as well? And I presume this will affect MySecureBackup customers as well?
Scott Gibson said,
April 1, 2010 @ 4:56 pm
@Jory – Yes, this will affect all Jungle Disk and reseller customers and all functionality.
Scott said,
April 1, 2010 @ 11:35 pm
Outside of normal business hours, whose, I take it your in the states and catering to the USA then, luckily this will impact me on Sunday afternoon at 3pm then in NZ, thanks for the advance notice, and the realisation you not considering a global market.
Adam said,
April 1, 2010 @ 11:50 pm
Any word on creating new rackspace accounts?
Syaman said,
April 2, 2010 @ 6:24 am
I hope this means the return of Rackspace Cloud Files as an option for storage
Scott Gibson said,
April 2, 2010 @ 8:07 am
@Adam – This specific maintenance is not associated with the return of Cloud Files as an option. However, the Rackspace Cloud Files team is making great progress and we look forward to returning that option as soon as possible. We will post details about that in our blog as we get closer to the release date.
Chris said,
April 3, 2010 @ 8:18 pm
I’m in the midst of a 3-day 75GB restore from EC2 (accidentally blew away a large folder of mine, and only have a cable modem).
Jungledisk doesn’t seem to be able to resume a restore where it left off (I am currently on try 3 in doing this restore…). Will this outage stop my restore in progress?
Chris said,
April 3, 2010 @ 8:19 pm
Heh. 8:30ET (not PT, where I am). Guess I’ll find out in 12 minutes.
Aaron said,
April 3, 2010 @ 9:41 pm
Last minute notice by blog post of a total system outage doesn’t seem good practice to me. Posted after the end of business during a holiday weekend. A rushed outage like this suggests something unplanned and that something is seriously wrong that you’re not telling your customers.
I didn’t receive any notice, no email, nothing, I found out when my JungleDisk clients and file access started failing across multiple machine with connection errors. I found this blog entry only by Googling for it (since the jungledisk outage home page has no information about the outage or links to this blog).
Now I have no access to my files at no warning. Bonus holiday weekend call-outs for support staff. Yeah, thanks for that JungleDisk.
I concur with what Scott said about business hours, it is certainly business hours here. I guess JungleDisk is making its customer priorities clear, if you’re not US we don’t care.
Announcing an outage on 1 April also seems likely to cause confusion as to whether it is for real… although obviously now we know it is!
Well down for an hour now, guess it should be back any minute.
kurt said,
April 3, 2010 @ 9:56 pm
It is not almost 10pm, 30 minutes past the 1 hour you said you needed. Could you please give some indication when this will be back up? I’m finding it very inconvenient that this is down but I do appreciate your doing it outside of normal business hours.
I need to finish a project and all my files are on your drives.
Thank you.
Scott Gibson said,
April 3, 2010 @ 9:57 pm
We do apologize. Finishing up last minute QA. Should not be much longer and we do appreciate the patience.
Scott Gibson said,
April 3, 2010 @ 10:04 pm
@Aaron We do apologize for the frustration. Unfortunately, being a service used world wide, it is not possible to do maintenance that occurs at the ideal time for every customer. We chose the associated time to impact the least number of customers possible and we are certainly sorry to hear that it was not the ideal time in your situation. We’re working hard to complete the system upgrade and we are doing our absolute best to return the service for our customers as soon as we can.
Mike Guidry said,
April 3, 2010 @ 10:26 pm
I also had to Google to find this post. Would suggest a temp home page explanation in the future.
This brings up another question. I believe back when Jungledisk was first starting and we bought the early desktop editions, I understood that we would at least be able to restore files from Amazon irrespective of whether you guys were still running. Was that understanding incorrect?
If there is a way to restore files without having to contact the Jungledisk server, an explanation of the steps would probably boost user confidence a great deal.
Thanks.
Aaron said,
April 4, 2010 @ 9:40 am
Thanks @Scott Gibson, I understand you have got pick a time and whenever it is, it won’t suit someone. You could mitigate that by:
1) Advance warning, I think at least one full week notice of a planned total outage is reasonable to ask for from a commercial service.
2) Pro-active communication, is an email notification too much to ask for? Backed up by a small note on the outage page about what is going on? Your customers shouldn’t have to Google to find out what’s up (or down) with your services.
Anyway this incident is over now. If I was a JungleDisk reseller with all my customers affected without notice I’d be much more upset.