Comments on: Jungle Disk 3.01 Released

By: David

David — Sun, 29 Aug 2010 10:31:36 +0000

I’m trying to back up an external drive on my mac but the backup history shows xFileNotFound and Missing file for backup…..(skipped). The backup seems to have skipped most of the photos even though the path name is definitely correct. Can you give any help on this?

By: Jed

Jed — Tue, 01 Dec 2009 22:56:28 +0000

The new web interface is a significant loss in functionality. The UI is prettier and what-not, if you love JavaScript, etc.

I used to be able to link directly to files… now it is a 404. (Please add an error handler to check if it is possible to do the login then force the download!!!)

So sad.

By: Brandon Oelling

Brandon Oelling — Mon, 23 Nov 2009 19:40:12 +0000

Thanks for the fix … we’re up and running.

By: Jungle Dave

Jungle Dave — Mon, 23 Nov 2009 18:57:04 +0000

For those experiencing the gateway errors – we’ve just completed putting additional capacity online to deal with the surge in traffic today. It took longer than expected due to some issues with EC2 that I won’t get into now. If you’re still seeing issues, or if your Server Edition Management client doesn’t see your servers, you may need to restart the service. If that still isn’t working, please contact support and we’ll get it sorted out.
Regarding the issues with Desktop not starting up – this was an issue missed during the beta process. The gateway being unavailable for any reason should not affected the functionality of the Desktop client. We apologize for this and will get it fixed in the next release.

By: Jungle Dave

Jungle Dave — Mon, 23 Nov 2009 18:54:47 +0000

Mark – we expect to have a reseller version of the server edition by end of the year.

By: Mark

Mark — Mon, 23 Nov 2009 18:36:26 +0000

Is there going to be a reseller edition of the server version? I see the reseller client was updated in the downloads section, but only the workgroup version.

By: Brandon Oelling

Brandon Oelling — Mon, 23 Nov 2009 18:03:19 +0000

Receiving the same gateway connect issues as above. What is the ETA on resolution? In the interim, all backups have ceased functioning through the desktop client.

By: other chris

other chris — Mon, 23 Nov 2009 18:01:33 +0000

I am having same problems with xGatewayTransport errors – this is what required my reconfig of JD yesterday after the new version install. But once the PC went to sleep, this error popped up again on every wakeup. On startup, it prevents startup unless I choose to reconfig JD from zero.

Error on startup:

xGatewayTransport – Connection to gateway failed.
Please contact support with the detailed error information below.

Informational Details (Jungle Disk Desktop 3.01 Win64)
————————
Startup error details
Exception Code: xGatewayTransport (131)
Time: Mon Nov 23 12:56:45 2009
Detailed Message: Connection to gateway failed.
Error Location: JXRTransport.cpp:200 JDGatewayConnection::Connect
via JXRTransport.cpp:222 JDGatewayConnection::Connect
via BucketFileChangesProxy.cpp:216 BucketFileChangesProxy::Connect
via JungleDiskManager.cpp:308 JungleDiskManager::Startup
via JDManagerProxy.cpp:187 JDManagerProxy::Startup

By: Mike

Mike — Mon, 23 Nov 2009 17:36:52 +0000

I’m getting this error after this morning’s “upgrade”…

Informational Details (Jungle Disk Desktop 3.01 Mac Intel)
————————
Startup error details
Exception Code: xGatewayTransport (131)
Time: Mon Nov 23 09:33:47 2009
Detailed Message: Connection to gateway failed.
Error Location: JXRTransport.cpp:200
via JXRTransport.cpp:222
via BucketFileChangesProxy.cpp:216
via JungleDiskManager.cpp:308
via JDManagerProxy.cpp:187

By: morten

morten — Mon, 23 Nov 2009 15:41:52 +0000

Same here, constant errors:

Error receiving data from gateway

Error Details (Jungle Disk Desktop 3.01 Mac Intel)
————————
xSSLConnectFailed – HTTPS connection failed: Unknown SSL protocol error in connection to g0.gateway.jungledisk.com:443 [g0.gateway.jungledisk.com]
Exception Code: xSSLConnectFailed (53)
Time: Mon Nov 23 16:14:52 2009
Detailed Message: HTTPS connection failed: Unknown SSL protocol error in connection to g0.gateway.jungledisk.com:443 [g0.gateway.jungledisk.com]
Error Location: JungleHTTP.cpp:825
via JXRTransport.cpp:634