Jungle Disk Blog

A few months back we announced we were transitioning from forum-based support to ticket-based support in order to better deal with the growing number of Jungle Disk users and to ensure that all requests promptly responded to. At the time, we left the existing phpBB forums open to provide a public venue for feedback and feature requests. Today, we’re transitioning those forums from phpBB to Zendesk. The existing phpBB forums were a huge target for spammers and also required a different account from our normal account and support systems. The Zendesk forums are integrated with our support account system, support RSS feeds, and are generally much more user friendly.

You can find the new forums on the right-hand side of our support site, at http://support.jungledisk.com

For those not already familiar with them, Kiva is an amazing non-profit organization that crowd-sources micro-loans over the Internet for entrepreneurs around the world. As with many companies these days, they wanted a robust backup and file sharing system for their users without the headache and cost of hosting everything themselves. After a thorough search, we’re happy to say they decided on the Jungle Disk Workgroup Edition. Rich, the IT director at Kiva, has written up a great blog post on the Kiva site about why he loves Jungle Disk. His story may not be anything new to our existing users, many of whom have shared similar experiences, but if you’re in the market for an online storage solution we think he does a great job of layout out what makes Jungle Disk the best option out there.

We’re always excited to hear feedback from customers on how they are using our software, and welcome feedback on ways we can make it better. If your company uses Jungle Disk and you’d like to share feedback either privately or publicly, please let us know!