Archive for January, 2009

Jungle Disk 2.5 Released!

After almost 6 months of hard work by our dedicated development team, we’re pleased to announce that Jungle Disk 2.50b is now available for all users. This release includes highly requested features such as service support, native filesystem integration on Windows, and EU support for Jungle Disk Plus. The full list of new features is below.

  • Installs and runs as a background service. Will keep running even if Jungle Disk Monitor is closed or logged out.
  • Automatic backups are performed even when not logged in to the computer
  • Native filesystem support on Windows 2000, XP, Vista, 2003 and 2008
  • EU support for Jungle Disk Plus
  • Native 64-bit versions for Windows and Linux
  • New download resume ability for large file downloads and restores
  • Wake from sleep for backups now available on Mac in addition to Windows
  • Backup in-use files feature works on Vista without UAC constraints
  • Easy backup of data for multiple user accounts on the same computer
  • “Time-machine” style restore interface, allowing to you restore files from a point-in-time view of your backup
  • Automatic updates on Windows (built-in) and Mac (using Sparkle)

Jungle Disk 2.5 is a free upgrade for all users. Use the links below to download the new version now!

For users who downloaded the 2.50a Release Candidate version last week, you can automatically upgrade to 2.50b by selecting “Check for Updates” on the Help menu of Jungle Disk Monitor. Note that 64-bit Windows users will need to download the upgrade manually using the links above, due to a problem with automatic updates on 64-bit Windows in the 2.50a release.

Posted in Desktop News, News, Workgroup News | 25 Comments »

New Jungle Disk Support System

In an effort to improve the Jungle Disk customer support experience we will be moving to a new ticketing based system, powered by Zendesk.

With the number of users we now support it can be difficult to keep track of individual issues in a forum setting. This new system will allow the Jungle Disk team to better serve our customers and ensure any questions or issues get resolved quickly and efficiently.  We have also begun to integrate our knowledgebase into the portal to provide a single location for both of these support resources.

It is our intention keep the customer forums in place for the foreseeable future to allow our customers to continue to interact with each other as a mechanism for sharing things like tips and best practices.

Going forward the Jungle Disk team will continue to monitor the customer forums, however all customer support requests should now be directed to the new support system at http://support.jungledisk.com.

Posted in Desktop News, News, WHS News, Workgroup News | 3 Comments »

Jungle Disk 2.50a Release Candidate

We’re pleased to announce a release candidate version of Jungle Disk 2.50a is now available for download. We’ve eliminated all known issues from the previous beta releases and have completed all the planned features for the 2.5 release. If no further issues come up this will be the final 2.5 release, so we’re encouraging all users to try it now!

Jungle Disk 2.5 is a major upgrade for Jungle Disk, bringing a number of highly requested features. Highlights of the new version include:

  • Installs and runs as a background service. Will keep running even if Jungle Disk Monitor is closed or logged out.
  • Automatic backups are performed even when not logged in to the computer
  • Native filesystem support on Windows 2000, XP, Vista, 2003 and 2008
  • EU support for Jungle Disk Plus
  • Native 64-bit versions for Windows and Linux
  • New download resume ability for large file downloads and restores
  • Wake from sleep for backups now available on Mac in addition to Windows
  • Backup in-use files feature works on Vista without UAC constraints
  • Easy backup of data for multiple user accounts on the same computer
  • “Time-machine” style restore interface, allowing to you restore files from a point-in-time view of your backup
  • Automatic updates on Windows (built-in) and Mac (using Sparkle)

The upgrade is free for all users. Beat the rush and get Jungle Disk 2.5 now!

Posted in Desktop News, News, Workgroup News | 15 Comments »